I do not know if lines and queues are as important in China as they are in Western culture. In the west it is polite to wait patiently. That being said, in cities with a big population in China, I am sure that people must line up often. It is part of living in a big city. Where there is great demand for something, people will have to queue. It becomes a part of life.
wait patiently 耐心地等待
a part of life 生活的一部分
2.Do you think the development of technology has reduced the time people spend on waiting?
Yes, this is definitely the case. Technology has been ground-breaking in regards to time spent waiting. Instead of having to line up in person, often you can get products delivered and use your time in other ways. Especially when it comes to things like food. Being able to order directly to your home, or order in advance, saves you so much time!
definitely the case 当然是这样
in other ways 在其他方面
saves you so much time 节省你很多时间
3.What do you think of those who cut in line or jump the queue?
This is a case-by-case thing. If I am tired or have been waiting a particularly long time it may rub me the wrong way. If this is the case, I will feel annoyed and irritated by people who cut in line. It can feel like a lack of respect. Although, if I am in a good mood it probably will not bother me at all. This applies to many things, often the difference in my reaction depends on how much sleep I got the night before.
rub me the wrong way 让我不高兴
a lack of respect 缺乏尊重
not bother me at all 一点也不让我烦恼
my reaction 我的反应
4.How can companies improve their customer service?
Companies can improve their customer service by ensuring that they have real people representing them. It can be frustrating when you need assistance, and you must deal with a machine or website. Sometimes the last thing you want is to jump through hoops. In contrast, when you speak with someone and get help, they can solve the problem and make your day.